Shipping & Delivery
Every piece is made and packed by hand at our atelier in Luoyang, Henan, China, and shipped worldwide. This page explains where we ship, how long it takes, what it costs and who pays any import charges.
What will shipping cost me?
Choose your country and the weight of your parcel. The figure comes from the same calculation used at checkout, so it is the price you will actually pay.
Pick a country to see the cost.
Free shipping applies once the merchandise subtotal reaches $350. Two people's parcels rarely weigh the same — if yours is unusually heavy we will confirm the exact figure before you pay anything.
1. Where we ship
We ship to every country and region we can legally send a parcel to. Prices are grouped into zones; a handful of individual countries have their own rate, listed separately below.
If your country is not offered at checkout, email us — we will almost always find a carrier that serves you.
| Zone | First 500 g | Each extra 500 g | Transit time | Carrier | Free over |
|---|---|---|---|---|---|
|
Asia
Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Hong Kong SAR, China, Macao SAR, China, Taiwan, China |
$9.00 | $4.00 | 7-12 business days | China Post ePacket / Yun Express | $350.00 |
|
Oceania
Australia, New Zealand |
$8.00 | $3.50 | 10-15 business days | Yihao Line (壹号专线) Australia | $350.00 |
|
North America
United States, Canada, Mexico |
$8.50 | $6.50 | 7-10 business days | Yihao Line (壹号专线) US direct | $350.00 |
|
Europe
United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Poland, Czechia, Greece, Slovakia, Hungary, Romania, Slovenia, Croatia, Estonia, Lithuania, Latvia, Bulgaria, Cyprus, Malta |
$8.50 | $5.50 | 8-13 business days | Yihao Line (壹号专线) Europe | $350.00 |
|
Middle East
Israel |
$15.00 | $7.00 | 7-12 business days | Yihao Line (壹号专线) Israel | $350.00 |
| Rest of World | $22.00 | $11.00 | 14-24 business days | China Post / Yun Express | $350.00 |
Countries with their own rate
These destinations are priced separately from the zone they sit in, usually because the carrier we use there is different.
| Country | First 500 g | Each extra 500 g | Transit time | Carrier |
|---|---|---|---|---|
| Brazil | $26.00 | $13.00 | 18-28 business days | China Post |
| Canada | $7.50 | $4.50 | 6-7 business days | Yihao Line (壹号专线) Canada |
| Cyprus | $17.00 | $14.50 | 10-13 business days | Yihao Line (壹号专线) Cyprus |
| Malta | $18.50 | $16.00 | 10-13 business days | Yihao Line (壹号专线) Malta |
| Mexico | $9.50 | $6.50 | 10-15 business days | Yihao Line (壹号专线) Mexico |
| New Zealand | $9.00 | $5.00 | 10-13 business days | Yihao Line (壹号专线) New Zealand |
| Switzerland | $11.00 | $6.00 | 10-13 business days | Yihao Line (壹号专线) Switzerland |
| United Kingdom | $6.50 | $4.00 | 5-8 business days | Yihao Line (壹号专线) UK |
2. How the cost is worked out
Shipping is charged on the parcel weight, not the item price. Three things decide the number:
- Your destination — the zone table above. The price is looked up from the country you enter at checkout, automatically.
- The parcel weight — the piece's own weight plus 200 g for the box, tissue and protective packing.
- The weight bands — the first 500 g is charged at the "first weight" price, and every further 500 g — or part of one — is charged at the "each extra" price. This is how our carriers bill us, so it is how we bill you.
Worked example: a 900 g bag packed for shipping weighs about 1100 g. Sent to our Asia zone — first 500 g at $9.00, then each extra 500 g at $4.00 — that is $9.00 + 2 × $4.00 = $17.00.
The exact total appears in your bag and at checkout as soon as you choose a country. Nothing is added after you order.
3. Free shipping
Shipping is free once the merchandise subtotal reaches $350, to every destination we serve. The threshold is measured on the items alone, before shipping is added, and it is applied to the goods total — not to the order total after shipping.
The "Free over" column above shows the threshold that applies to each zone. Where a destination is not eligible, the table shows a dash instead of a figure.
4. Making and dispatch time
Transit times above begin when the parcel is handed to the carrier, not when you place the order. Before that, 1-3 working days are needed to finish, inspect and pack the piece. If a piece needs longer — for example a made-to-order item — we will tell you when we confirm your order.
5. Tracking
When your parcel is dispatched we will email you the carrier name and tracking number. If you have not received tracking within the dispatch window, check your spam folder and then contact us.
6. Duties, taxes and customs
Duties and import taxes, if any, are the buyer's responsibility.
International parcels must be declared. We declare the true value of the goods and describe them accurately; we cannot mark an order as a gift or under-declare its value, because that is against customs law in both China and the destination country.
If a parcel is held by customs, the carrier will normally contact you directly to collect any duty or tax. If you do not pay it and the parcel is returned to us, we will refund the item price less the shipping we have already paid and any return charges billed to us.
7. Lost, delayed and damaged parcels
- Delayed — customs inspection and peak season can add time at no fault of the carrier. Please allow a few extra days before reporting a delay.
- Lost — tell us within 14 days of the expected delivery date. We will open a claim with the carrier and, once loss is confirmed, either replace the piece or refund you in full.
- Damaged in transit — tell us within 7 days of delivery, keep the packaging, and send photographs of the parcel and the piece. We will arrange a replacement or refund.
8. Wrong or incomplete address
Please check your address carefully at checkout. If a parcel cannot be delivered because of an address error and is returned to us, we will refund the item price less the shipping cost. Re-shipping to a corrected address is charged at the normal rate.
9. Questions
Email hello@zhosie.com with your order number and we will get back to you. See also our Returns & Refunds page and Terms of Use.